InkPact CEO Charlotte Pearce on How to Surprise & Delight Customers and Create a Win-Win-Win

Charlotte Pearce is founder and CEO of the innovative company,  InkPact, which blends the personal touch of handwritten notes with technology that allows you to reach out and delight customers, clients and contacts at scale. InkPacts’s goal is to help you “deliver something truly unforgettable to people that brings them closer to your brand.” On […]
June 26, 2018
Episode 492 - Charlotte Pearce - Support is Sexy podcast image
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Episode 492 - Charlotte Pearce - Support is Sexy podcast image

Elayne Fluker

Elayne Fluker is author of "Get Over 'I Got It' (HarperCollins) and host of the "Support is Sexy" podcast, which has over one million downloads. She facilitates customized workshops for corporations and organizations to create psychologically safe, supportive cultures for ambitious, high-achieving women so they can stress less, thrive more and be fulfilled in work and life.

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InkPact CEO Charlotte Pearce on How to Surprise & Delight Customers and Create a Win-Win-Win

Charlotte Pearce is founder and CEO of the innovative company,  InkPact, which blends the personal touch of handwritten notes with technology that allows you to reach out and delight customers, clients and contacts at scale. InkPacts’s goal is to help you “deliver something truly unforgettable to people that brings them closer to your brand.” On this episode of the Support is Sexy podcast, Charlotte talks about how she blended the personal touch with technology, the importance of surprise and delight for your customers, how to create a win-win-win and how pushing yourself just two millimeters more can lead to your success.

 

On this episode, we discuss:

  • How to surprise and delight your customers.
  • How to have the personal touch in the age of automation.
  • Charlotte’s -“two-millimeters-more” rule.
  • How to create a win-win-win in every situation.
  • Why you should build first with customer feedback and and then incorporate technology before spending the big dollars.

 

VISIT INKPACT AT inkpact.com.

 

CONNECT WITH INKPACKT…

Instagram: https://www.instagram.com/inkpact/

Facebookhttps://www.facebook.com/inkpactmarketing/

Twitterhttps://twitter.com/inkpact

 

CONNECT WITH CHARLOTTE PEARCE

Instagram: https://www.instagram.com/thecharlottepearce/

 

RESOURCES MENTIONED IN THIS EPISODE

Enactus

University of South Hampton

Mailchimp

Salesforce

Bonjoro

John Lewis & Co.

Simon Sinek

 

 

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[Music: “Time Flux” by Revolution Void]

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Elayne Fluker

Elayne Fluker is author of "Get Over 'I Got It' (HarperCollins) and host of the "Support is Sexy" podcast, which has over one million downloads. She facilitates customized workshops for corporations and organizations to create psychologically safe, supportive cultures for ambitious, high-achieving women so they can stress less, thrive more and be fulfilled in work and life.

Buy My Book

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